Refund Policy

You are eligible for a full refund if Aura cannot deliver the purchased package because of a service failure and we cannot remedy the problem within a reasonable time. Please contact us promptly so we can investigate and, where possible, complete delivery first.

Because Aura provides custom digital content, purchases are generally non-refundable after the complete package has been successfully delivered. This includes change of mind, subjective dissatisfaction with an otherwise delivered result, or use on a third-party dating platform. Use the individual redos included with your package to request alternative photo versions.

This restriction does not limit refunds or other remedies required by applicable law.

If you believe you were charged more than once or did not authorize a transaction, contact us immediately. We will review the Stripe transaction records and resolve any confirmed billing issue.

Email support@getauraprofile.com from the address used for purchase. Include your receipt or transaction reference and a short explanation of the issue. Do not send card details.

Approved refunds are issued by Aura through Stripe to the original payment method. Bank and payment-network processing times are outside Aura’s control.